Release notes for April 2025

What’s New:

For MSPs 

1. AI-Powered Script Generation: Write a prompt, get a script. MonicaAI now helps you generate PowerShell, BAT, and Bash scripts instantly, dramatically cutting down your scripting workload.
   
   

   

   
   
   👉Check out this article to know more.
   
   

2. Time Series Data for Workstations & Servers: Technicians can now access 7 days of historical CPU and memory data, with MIN, MAX, and AVG views. Adjustable time intervals (as granular as 5 minutes) make it easier to spot trends, analyze performance, and resolve issues faster.
   
   
   

   

Things we’ve improved:

For MSPs 

1. Invoice List View, Upgraded: Managing invoices just got easier. We’ve added default views like All Invoices, Overdue, Unpaid, Recently Paid, and Paid.
   
   

   

   
   

2. Technician Permissions – Assigned Group Tickets: You’ll now have finer control over who sees what. With the new “Assigned Group Tickets” permission, technicians will only see tickets assigned to them or their group, eliminating unrelated ticket access.
   
   
   

   

3. Dependent Fields on Automation Triggers: Setting up automation just got smoother. You can now apply dependent fields across time-based, event-based, and runbook triggers, making workflows even more flexible.

   
   
   

   

   
   
   

4. Mobile SSO for Technicians: Technicians can now log into the mobile app using QR code or SSO directly, no more separate login flows. Just a unified login experience across devices.
   
   
   

   

5. Ticket View Refresh: You’ll now get a visual indicator when tickets are updated, created, or removed in your current view, whether in list or Kanban.
   
   
   

   

   
   

6. Alert Templates Expansion: We’ve added 40+ new alert conditions to extend coverage across more devices and scenarios, making proactive monitoring even stronger.
   
   
   

   

   
   
   

7. Expanded Antivirus Detection: We’ve expanded AV detection support to include: Emsisoft, Bitdefender, ESET, Webroot, SentinelOne, MalwareBytes, Windows Defender, Avast, AVG Business, CrowdStrike, Elastic Defend, Huntress, Sophos, Trend Micro, VIPRE, WithSecure, and more, giving you broader security coverage out of the box.
   
   
   

   

For IT teams

1. Site-Level Email Domain Configuration: You can now configure associated email domains at the site level. Useful for scenarios like a trust managing multiple schools—each with its own domain—or internal IT teams supporting multiple branches, each with a unique domain setup.

2. Helpdesk Migration Support: Migration support with Helpdesk is now available. This enables seamless third-party ticketing migrations for IT teams transitioning to SuperOps.
   
   
   

Integrations

For MSPs 

1. ISLOnline WFH Add-on: Enables secure, technician-controlled remote access for client end-users working remotely.
   
   
   

   

   
   
   

2. HaloPSA V2 Integration: Updated for deeper sync and support for the latest HaloPSA API version.

   
   
   

   

   
   
   
   

3. ITGlue Multi-Region Support: Now works seamlessly across global deployments.
   
   
   

   

For IT teams

1. Webroot Antivirus: Integrated support to extend endpoint protection visibility.
   
   
   
   

   

Early Access Program

For MSPs: 

1. Custom Software Repository: Need to host and deploy internal software? You’ll now be able to upload packages and push them out from right within SuperOps.
   
   
   
   

   

   
   
   
   👉Check out this article to know more.
   
   
   

2. Mac Management via Homebrew: You’ll now be able to automate software installs and patching for macOS devices using Homebrew—ideal for managing Apple fleets at scale.
   
   
   
   

   

📌 Want early access? Drop a comment below, and we’ll enable these features for you!