What’s New:
Invoice Statements
Generate client-ready account summaries that consolidate unpaid invoices, outstanding balances, payments, and credits in one place, making it easier for your finance team to follow up on dues and maintain steady cash flow without juggling multiple reports.
HTML Editor for Ticket Closure Emails
You can now embed custom HTML snippets directly into ticket resolution and closure emails, including third-party CSAT survey links such as SimpleSat or Customer Thermometer. Dynamic placeholders automatically pass ticket details like ID, technician, and resolution time at send-time, allowing you to collect contextual feedback seamlessly without building complex integrations.
Things we’ve improved:
Draggable Reply Editor
Resize and adjust the ticket reply editor horizontally to better handle long conversations, improving readability and helping technicians respond faster without switching contexts.
Mobile-Optimized Invoice View
Invoices now render in a clean, structured layout on mobile devices, improving readability and enabling clients to quickly review and act on billing details from anywhere.
New Device Detection Alerts
Receive instant alerts when a new device appears during network scan/discovery, allowing you to investigate and respond immediately instead of manually re-scanning for unknown assets.
Expanded Certificate Renewal Coverage in MDM:
Renew APN certificate, Automated device enrollment token, and Apps & Books tokens directly within SuperOps before they expire, preventing disruptions to Apple device enrollment and app deployment workflows.
