What’s New:
AI Patch & Community Sentiment Summary: We’ve launched AI-powered Patch Summaries with real-time community sentiment for Windows updates. Technicians can now see what a patch does and how the community feels about it, reducing research time, improving decision-making, and helping MSPs avoid patch risks.
👉 Check out the article to learn more about the feature
The feature is currently live for all accounts using the Advanced Policy Framework, and will soon be available to Basic Policy users as well.
Things we’ve improved:
Custom fields for invoices & quotes: You now have full control over the information captured and displayed on invoices. Define your own custom fields to track internal identifiers, special billing instructions, or client-specific requirements, tailoring every invoice to match your workflow.
Collapsible Asset Views: To reduce clutter, the sidebar now lets you collapse sections like Asset Views, Alert Views, Network Monitoring, and Advanced Policies. Organize your workspace to focus on what matters most, especially for techs juggling multiple clients.
Skip Scripts on Offline Assets: Running scripts on unavailable assets? Not anymore. When scheduling scripts via policies, asset lists, or the asset details page, you can now exclude offline assets, preventing failed executions and unnecessary queuing. This keeps your automation efficient and precise.
Direct Path in File Explorer & Registry: You can now paste complete file or registry paths directly into the navigation bar. No more clicking through endless folder structures—just paste the path and jump straight to the destination. A major time-saver for techs handling complex environments.
Unmonitored Assets in Requester View: We’ve expanded asset visibility to include unmonitored assets within the Requester Tab and Requester Portal. This ensures requesters can reference all relevant assets, even those outside RMM monitoring, leading to smoother ticket creation and better context for support teams.
Group Provisioning through Azure: Managing large teams just got easier. When using Azure AD, requesters assigned to a group are now auto-created in SuperOps, no more manually checking boxes for each user. A massive improvement for scaling user onboarding in enterprise environments.
File Explorer Role Permissions: You can now define technician permissions inside File Explorer with surgical precision. Want some techs to only view files, while others can edit or delete? Set it role-by-role under Policy Management. Goodbye, blanket permissions; hello, fine-tuned control.
Intelligent Script‑Test Asset Suggestions: When testing a script, SuperOps now suggests the most relevant test assets based on your previous selections. It learns from your habits, saving time and reducing the chance of choosing an inappropriate test device.
Role-Based AI Credit Limits: We’ve moved from per-feature AI credit limits to role-based allocations—making AI usage simpler and easier to track. Here’s the new structure:
Technician (All AI features except reports): 1000 credits/month
Technician (Reports): 5 credits/month
Requester (AI ticket deflection): 100 credits/month
This helps align limits with real-world usage and removes the confusion of separate counters.
Knowledge Base Access & Permissions: You now have more flexibility in how your articles are shared:
Requires login: Only accessible via the Self-Service Portal
Does not require login: Shareable public links for anyone
Plus, access can be restricted further based on requester and technician groups. Whether you're publishing internal SOPs or public-facing help, you’re in full control.
Link KB Articles to Runbooks: You can now associate KB articles directly to runbooks. This ensures technicians executing a runbook have immediate access to the supporting knowledge, with no context switching required. Faster resolutions, fewer mistakes.
Integrations:
Axcient: We’ve partnered with Axcient to deliver reliable, MSP-ready backup and disaster recovery.
With the new integration, you can:
Map SuperOps clients to Axcient tenants
Connect clients to specific vaults
View asset protection health directly in SuperOps
No more switching tools to verify backups, it's all visible in one place.
Huntress: Our new Huntress integration brings robust endpoint protection into your SuperOps ecosystem.
With it, you can:
Map SuperOps clients to Huntress tenants
Deploy Huntress agents via policy
See real-time AV protection status across devices
Built for MSPs who need top-tier, human-backed endpoint security.
