1. Microsoft Intune Integration: Connect Microsoft Intune with SuperOps to bring Intune-managed devices into SuperOps for day-to-day endpoint operations. Admins can connect Intune tenants, select device groups, deploy SuperOps agents, and sync Intune device information into SuperOps.

2. Inventory Management (For MSPs): Manage the complete inventory lifecycle in SuperOps. Track stock across warehouses and bins, manage serialized and non-serialized items, fulfill requests from tickets and sales orders, create purchase orders, receive stock, and complete fulfillment—all from one place.
   

[This is available for users on Standard PSA, Super & SuperPlus Plans]

3. SuperOps now supports MCP access. Compatible AI assistants can securely connect to SuperOps and work with your data using natural language. Look up tickets, assets, and clients, or take actions like creating and updating tickets and adding notes, all from within your AI tool of choice.

5. New Tax Framework: Manage taxes more easily with the new Tax Framework. Set up tax rates, group clients into Regions, and organize products and services into Categories. SuperOps uses these configurations to automatically apply the appropriate tax during billing, with support for overrides when needed.

6. Auto-Load Ticket Forms Based on Ticket Type: Ticket forms can now dynamically load based on the Ticket Type selected during ticket creation. Admins can associate multiple forms with a Ticket Type and set a default, helping technicians automatically capture the right information for each request.

7. Scheduled Events for Tasks: When creating a ticket or project task, technicians can now add the task directly to their connected Google Calendar or Outlook. The task’s scheduled time is automatically added as a calendar event, making it easier to keep planned work and calendar availability in sync.

8. Client-Level PDF Reports: SuperOps now includes three new client-level PDF reports in the Reports module. Customers can generate Auditor, System At-a-Glance, and Patch Status Summary reports for a selected client to quickly review asset inventory, alert trends, and patch health without manually pulling data from multiple places.

9. View Phone Number and Carrier Details for Mobile Devices: You can now view phone number and carrier details for supported Apple and Android devices, giving technicians more device context in SuperOps. 

My name is Aleksi, and I work at e-IT Oy, a managed IT services provider based in Finland.

Like many people in dynamic MSPs, I wear several hats, ranging from sales to technical support and customer success. My days can include anything from licensing discussions and security workshops to troubleshooting Microsoft 365, infrastructure, servers, networking, and endpoint management issues.

Our focus is helping organizations modernize, secure, and simplify their IT environments through:

• Cloud Services & Security Solutions

• Infrastructure, Servers & Networking

• Device Management

• IT Support & Managed Services

• Automation & AI

Looking forward to connecting with fellow MSPs and IT professionals from around the world and learning from your journeys.

Vaden offering Dynamics 365 Solution in Ahmedabad, India. We help businesses modernize how they work with Microsoft technology, and our services cover:

• Business applications: Dynamics 365 CRM and Business Central (ERP)

• Automation and AI: Power Platform and AI/Copilot solutions

• Cloud: Azure cloud services

• Talent: IT staff augmentation, RPO, and talent acquisition

We work with clients in India and internationally, with the US, UAE, Bangkok as a key focus market. Our angle is simple: pair the right technology with the right people so businesses can grow without being slowed down by their own systems.

I'm here to learn from this community, exchange ideas on automation, service delivery, and scaling operations, and connect with MSPs and IT service providers who are on a similar path. If you're exploring Microsoft-based solutions or looking for a partner in India, I'd be glad to chat.

Looking forward to learning from all of you!

AI is reshaping managed services, and MSP Summit brings the industry's brightest minds together to help you navigate what's next with confidence.

SuperOps will be there, and we want to see you at our booth. Come say hello, check out what's new (we've been building fast), and take five minutes to step into our AI Nightmares corner.

Tell us your worst AI horror story, the pilot you had to kill, the tool that caused more work than it saved, the moment you realized shadow AI was already loose in your environment. We're capturing quick video answers on camera, and the best ones get featured on our site.

1. Requester 2FA: SuperOps now supports two-factor authentication (2FA) for requesters, adding an extra layer of security when they sign in, just like the existing 2FA protection for technicians.

   

   
   
   

2. Self Service Portal branding: The Self Service Portal can now reflect your organization's brand with customizable Logo, Cover Image, and One Line Text. IT admins can personalize the portal for their employees, while MSPs can apply their own branding across clients or customize the experience for individual clients.
   
   

   

   
   
   

3. Remote control for Android: Technicians can now remotely access and control Android devices directly from SuperOps, making it easier to troubleshoot issues and support users without needing physical access to the device.
   
   
   

   

   
   
   
   

4. Apple Kiosk Mode: SuperOps now supports Kiosk Mode for Apple devices, giving admins greater control over how devices are used in dedicated or session-based environments.

   You can configure Kiosk Mode in two ways:

   1. Persistent Mode: Lock a device to a single app until an admin removes or changes the policy. Ideal for permanently dedicated devices such as point-of-sale systems, check-in tablets, and digital signage.

   2. Autonomous Mode: Allow approved apps with built-in autonomous capabilities to enter and exit Kiosk Mode on their own. Ideal for session-based use cases such as timed exams, clinic check-ins, and guided workflows where devices need to move in and out of lockdown without repeated admin intervention.
      

   

5. Additional Android remote commands: SuperOps now gives technicians additional remote commands to help protect and recover Android devices when they're misplaced or lost.

   1. Remote Ring: Trigger a device to ring for two minutes, even when it's on silent, and stop the ring directly from SuperOps. This makes it easier to locate misplaced devices around offices, warehouses, stores, and other workspaces.

   2. Admin Lock: Instantly lock a device using an admin-set password and unlock it later using the password or directly from the SuperOps console. This helps secure devices that go missing or temporarily restrict access during investigations and offboarding.

   

   
   
   

6. Disable the native Service Desk: Customers can now turn off the native Service Desk during onboarding. When disabled, the Ticketing, Projects, and Tasks modules are hidden from the account, keeping the workspace focused on the modules the team uses.
   
   

   

1. FileVault for Mac devices: SuperOps now lets you configure and enforce FileVault encryption on managed Mac devices through MDM. Admins can control when encryption is enforced, escrow recovery keys securely, retrieve them from the asset page when needed, and configure automatic recovery key rotation to help protect data on managed Macs.

2. Private apps for Android and Kiosk devices(for IT teams): You can now add and manage private Android apps in SuperOps and use them with Android Kiosk policies. Private apps can be configured as the primary kiosk app or as background apps, giving you greater control over dedicated Android devices and enabling organizations to deploy internally developed or organization-specific applications.

3. Geolocation Tagging for Android Devices: You can now see where managed Android devices are physically located, with a fleet-level map and a 30-day location history for each asset. This makes it easier to investigate lost or stolen devices and confirm compliance, without needing a separate tool.

4. Device Lifecycle Management: You can now manage the lifecycle of assets by moving devices through appropriate lifecycle states instead of deleting them or leaving unused devices active. Retired devices retain their historical data while being excluded from the endpoint count used for billing.

5. Samsung Knox Mobile Enrollment: SuperOps now supports zero-touch enrollment for Samsung Android devices through Samsung Knox Mobile Enrollment. Devices purchased through authorized Samsung resellers can automatically enroll into SuperOps as corporate-owned, fully managed devices when they are powered on.

6. Client-Specific Runbooks: Runbooks can now be scoped to specific clients, so technicians only see the SOPs relevant to the account they're working on. Admins can create runbooks for specific clients, change an existing runbook's scope, or duplicate a global runbook and customize the copy for a particular client. 

Things we’ve improved:

1. Third-party firewall status: The Firewall Status card now also shows the status of third-party firewalls if one is installed on the asset. Previously, this card only checked for Windows Defender Firewall and marked it as non-existent if Defender wasn't found.

2. Granular device types: We've made asset classification more precise. Instead of broad Workstation and Server labels, you can now identify devices as Windows Desktop, Windows Laptop, Mac Desktop, Mac Laptop, Linux Desktop, and Linux Laptop, making it easier to understand exactly what's in your environment.

3. Hierarchical Policy tabs: The Hierarchical Policy list is now organized into separate Endpoint, Network Device, and MDM tabs instead of one long list, making it easier to find and manage the policies you need.

4. OS Version Filtering in Asset Views: Asset Views now include an OS Version filter, allowing you to filter devices by Major Version, Minor Version, Build Version, and Release Version. This makes it easier to identify specific OS versions for patching, upgrade planning, and compliance checks.

5. Editable billing queue configuration for active contracts: Need to change how a contract handles billing after it's already active? You can now edit ‘Skip billing queue by generating invoice directly’ even after activation. Changes will apply to future charges, so there's no need to reach out for a backend update.

6. CMD-based custom software installation: Custom software deployments now support both PowerShell and BAT (CMD) execution types. When configuring a custom software installation, you can select the execution type that matches your deployment requirements, giving you more flexibility when deploying applications across Windows devices.

1. FileVault for Mac devices: SuperOps now lets you configure and enforce FileVault encryption on managed Mac devices through MDM. Admins can control when encryption is enforced, escrow recovery keys securely, retrieve them from the asset page when needed, and configure automatic recovery key rotation to help protect data on managed Macs.

2. Private apps for Android and Kiosk devices(for IT teams): You can now add and manage private Android apps in SuperOps and use them with Android Kiosk policies. Private apps can be configured as the primary kiosk app or as background apps, giving you greater control over dedicated Android devices and enabling organizations to deploy internally developed or organization-specific applications.

3. Geolocation Tagging for Android Devices: You can now see where managed Android devices are physically located, with a fleet-level map and a 30-day location history for each asset. This makes it easier to investigate lost or stolen devices and confirm compliance, without needing a separate tool.

4. Device Lifecycle Management: You can now manage the lifecycle of assets by moving devices through appropriate lifecycle states instead of deleting them or leaving unused devices active. Retired devices retain their historical data while being excluded from the endpoint count used for billing.

5. Samsung Knox Mobile Enrollment: SuperOps now supports zero-touch enrollment for Samsung Android devices through Samsung Knox Mobile Enrollment. Devices purchased through authorized Samsung resellers can automatically enroll into SuperOps as corporate-owned, fully managed devices when they are powered on.

6. Client-Specific Runbooks: Runbooks can now be scoped to specific clients, so technicians only see the SOPs relevant to the account they're working on. Admins can create runbooks for specific clients, change an existing runbook's scope, or duplicate a global runbook and customize the copy for a particular client. 

Things we’ve improved:

1. Third-party firewall status: The Firewall Status card now also shows the status of third-party firewalls if one is installed on the asset. Previously, this card only checked for Windows Defender Firewall and marked it as non-existent if Defender wasn't found.

2. Granular device types: We've made asset classification more precise. Instead of broad Workstation and Server labels, you can now identify devices as Windows Desktop, Windows Laptop, Mac Desktop, Mac Laptop, Linux Desktop, and Linux Laptop, making it easier to understand exactly what's in your environment.

3. Hierarchical Policy tabs: The Hierarchical Policy list is now organized into separate Endpoint, Network Device, and MDM tabs instead of one long list, making it easier to find and manage the policies you need.

4. OS Version Filtering in Asset Views: Asset Views now include an OS Version filter, allowing you to filter devices by Major Version, Minor Version, Build Version, and Release Version. This makes it easier to identify specific OS versions for patching, upgrade planning, and compliance checks.

5. Editable billing queue configuration for active contracts: Need to change how a contract handles billing after it's already active? You can now edit ‘Skip billing queue by generating invoice directly’ even after activation. Changes will apply to future charges, so there's no need to reach out for a backend update.

6. CMD-based custom software installation: Custom software deployments now support both PowerShell and BAT (CMD) execution types. When configuring a custom software installation, you can select the execution type that matches your deployment requirements, giving you more flexibility when deploying applications across Windows devices.