You can now deploy custom Apple MDM configuration profiles to macOS, iOS, and iPadOS devices by uploading a .mobileconfig file or pasting plist XML directly into SuperOps. Unlike standard MDM solutions, SuperOps lets you reference both built-in and custom asset fields inside payloads, automatically populating device-specific values during deployment. 

This gives you the flexibility to deploy reusable payloads across multiple clients, silently configure Privacy Preferences Policy Control (PPPC) settings for security tools, and immediately take advantage of new Apple MDM capabilities without waiting for product updates.

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Pin and Unpin Android Kiosk Apps

Managing Android kiosk devices is now much easier. You can pin or unpin kiosk apps directly from the asset page or list view without removing or reconfiguring kiosk policies. 

Whether you're troubleshooting devices, pushing updates, fixing connectivity issues, or preparing new hardware, you can temporarily unlock devices and restore kiosk mode in a single click. The current kiosk status is also visible from both the asset details page and the asset list.

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Remote Desktop Privacy Permissions for macOS

Configuring remote access on managed Macs is now much simpler. SuperOps can automatically deploy the required macOS privacy permissions for Splashtop and ISLOnline directly through Remote Desktop policies. This enables remote support to work seamlessly without requiring technicians or end users to approve permissions on every device.

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New Windows Patch Categories

Windows patches are now categorized more accurately with two new patch classifications: Updates and Tools. These categories are available across the Approval Matrix, Filters, and Schedule Conditions, giving you more granular control over patch approvals and automation. Existing patches previously classified under Others will automatically move to their appropriate category during patch scans.

Hide Conversations in Ticket Threads

You can now hide specific conversation blocks from email threads and the Customer Portal while keeping them visible to authorized technicians. This helps teams selectively withhold customer-facing conversations from requesters when necessary, maintain internal context, and ensure only the intended information is shared externally.

Expanded Support for Dependent Fields

Dependent Fields are now more flexible, allowing Multi-select and Checkbox fields to act as parent fields, while virtually any supported custom field can be configured as a dependent field. Hidden dependent fields are automatically cleared when they no longer apply, and mandatory fields are validated only while they're visible. Together, these enhancements make it easier to build dynamic ticket forms that display only relevant fields, simplify ticket creation, and improve data accuracy.

Persistent Dashboard Chart Visualisation

Dashboard visualisation preferences now stay exactly the way you set them. You can choose whether a chart displays as a graph or a summary table, and that preference is saved at the dashboard level for everyone viewing it. This also improves PDF exports, ensuring reports retain the intended visualisation without requiring additional edits.

1. Revamped CSAT Module: The CSAT module has been completely revamped, giving you greater control over how customer feedback is collected with customizable survey formats, automated workflows based on responses, instant escalation of poor ratings, and richer reporting. This helps teams act on customer sentiment faster and turn feedback into measurable service improvements.

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2. Site-Level Custom Fields: Site-Level Custom Fields allow MSPs to capture and manage location-specific information for customers operating across multiple sites. This gives technicians better context, reduces manual information tracking, and supports more scalable site management.

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3. Lost Mode Location Tracking for Apple Devices: SuperOps now automatically retrieves and displays the GPS location of supervised iPhones and iPads when Lost Mode is enabled, directly from the asset page. This makes it easier to locate lost devices quickly while ensuring location data is automatically cleared once the device is recovered.

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4. Enhanced Alert Cooling-Off Behaviour: Alert cooling-off periods are now tied to the lifecycle of an alert rather than its trigger time, ensuring that once an issue is resolved, future occurrences generate new alerts and notifications. This prevents recurring problems from being missed and keeps teams informed when issues reappear.

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5. Custom Software Update Behaviour Improvements: Software update execution now varies based on patch configuration, with URL-based updates running on every scheduled policy cycle and file-based updates running only when the file is newly uploaded or updated. This provides more predictable patch management and reduces unnecessary update executions.

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6. Splashtop Notification Controls: Administrators can now customize how remote session notifications appear to end users by choosing between popups, banners, or both, and controlling whether banners can be dismissed. This offers greater flexibility to balance user awareness, compliance requirements, and overall user experience.

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7. HaloPSA Integration Enhancements: The HaloPSA integration now includes expanded asset support, flexible asset and custom field mapping, criticality mapping, detailed sync visibility, client and site imports, and configurable ticket creation settings. These enhancements provide greater transparency, flexibility, and control over how data flows between HaloPSA and SuperOps.

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8. Data Reports Improvements: Building asset-based data reports is now faster with upfront asset type selection, support for custom asset types, and additional grouping options, including client custom fields. This makes reporting more flexible and allows you to generate insights that better reflect your business structure.

9. Custom Fields in Asset Views: Asset Views now support filtering by asset scope, asset class, and custom asset fields, making it possible to search and organize assets using business-specific attributes. This enables faster asset discovery, better inventory management, and reusable views for audits and operational reporting.

10. Export Asset Views to CSV: You can now export any Asset View to CSV, with downloads reflecting the exact filters and columns applied in the view, along with a downloadable history log for tracking exports. This simplifies audit preparation, external reporting, and inventory sharing while providing clear accountability for exports.

1. Sales Orders:

Sales Orders is a new module that sits between an approved quote and the final invoice. You can convert any approved quote to a Sales Order in one click, assign it to a technician, fulfill line items individually as they are delivered, and generate invoices directly from the order. This ensures nothing falls through the gap between a signed-off quote and actual delivery.

2. Mac MDM:

Mac MDM brings Apple device management into SuperOps, so you can manage your entire device fleet from one place. You can enroll devices without manual setup, push OS updates without admin credentials, enforce security policies, and monitor device status in real time. This helps you reduce manual effort, maintain compliance, and stay in control of all managed Mac devices.

3. Script File Manager:

   
   Managing script files just got easier. You can now access a dedicated Files tab within the Scripts Library to view and manage all files uploaded to your scripts. Quickly see where files are being used and safely remove unused ones—without worrying about accidentally deleting files that are still in use.

   

Things we’ve improved:

1. Bulk Policy Association Across Clients

You can now replicate a client's entire policy configuration across multiple clients at once, instead of repeating the same setup manually for each one. This significantly cuts down the time spent on client onboarding.

2. Event Monitoring Thresholds:

Event monitoring policies now let you set a threshold — defining how many times an event must occur within a time window before an alert fires. For example, alert only when a failed login happens 3 times within 1 hour. This reduces alert noise and helps surface patterns that actually need attention.

3. Enhanced Asset Summary Experience

   
   We’ve redesigned the Asset Summary tab to help technicians find critical information faster. Important asset details are now surfaced right at the top, with a more compact and structured layout that reduces scrolling and improves visibility.

   This update makes it easier to quickly understand asset context—especially during triage—so teams can act faster and with more confidence.

   

   Applies to MDM devices, endpoints, and SNMP device pages.

4. Default SLA:

Default SLA automatically applies to tickets without a matching SLA policy. This acts as a fallback, so no ticket is left without response and resolution targets, giving teams consistent SLA coverage without additional manual configuration.

4. Unknown Ticket Clarity in Bulk Actions:

Tickets without a mapped client are now clearly labelled and automatically excluded from bulk actions. Previously, selecting these tickets in a bulk workflow would result in errors mid-operation. Users now get clear guidance on what needs to be fixed before those tickets can be acted on.

5. 1:1 Ticket Creation in Slack and Teams [for IT Teams]: 

Users can now raise support requests by messaging the SuperOps bot directly in a private 1:1 chat in Microsoft Teams or Slack, without needing to post in a shared channel. Tickets are created and managed in SuperOps exactly as they would be through any other channel.

(Available on the Prime Plus plan)

6. Department-Based SLA Conditions (for IT Teams)

   You can now define SLA policies based on the requester’s department. This allows you to tailor response and resolution targets more precisely—for example, setting different SLAs for Finance and Marketing teams.

   With this added flexibility, your SLAs can better reflect business priorities without added complexity.

6. MDM Enhancements:
   

   • Improved APNs & ADE Token Alerts: Get proactive in-product notifications when tokens are nearing expiry, expired, or invalid, helping you take timely action and avoid interruptions in device communication.

• Enhanced Device Offboarding: Cleanly reset or remove MDM configurations when needed. New delete controls allow admins to remove entire MDM client configurations or specific Android/Apple configurations during offboarding or migration.

• Android Remote Actions: You can now perform remote actions on Android devices directly from SuperOps. You can use Ping to check if a device is online and Send Message to notify users. All actions are logged in the asset activity history. This helps you verify device availability and communicate with users before taking further action.

• App Blocking in Device Management: Admins can now block specific apps from the App Management section. Blocked apps are hidden from users and stop functioning if already installed. On BYOD devices, this applies only to the work profile — personal apps are not affected.

More info regarding this problem that wll occur soon:

https://deploymentbunny.com/2026/04/07/secure-boot-2026-essential-updates-and-fixes/

Either a report or a script that checks and fixes this issue?

Regards,

Jim

📆 Date: 18 March, 2026

⏰ Time: 11 AM EST / 5 PM CET

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1. Invoice Statements

Generate client-ready account summaries that consolidate unpaid invoices, outstanding balances, payments, and credits in one place, making it easier for your finance team to follow up on dues and maintain steady cash flow without juggling multiple reports.

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2. HTML Editor for Ticket Closure Emails

You can now embed custom HTML snippets directly into ticket resolution and closure emails, including third-party CSAT survey links such as SimpleSat or Customer Thermometer. Dynamic placeholders automatically pass ticket details like ID, technician, and resolution time at send-time, allowing you to collect contextual feedback seamlessly without building complex integrations.

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Things we’ve improved:

1. Draggable Reply Editor

Resize and adjust the ticket reply editor horizontally to better handle long conversations, improving readability and helping technicians respond faster without switching contexts.

2. Mobile-Optimized Invoice View

Invoices now render in a clean, structured layout on mobile devices, improving readability and enabling clients to quickly review and act on billing details from anywhere.

3. New Device Detection Alerts

Receive instant alerts when a new device appears during network scan/discovery, allowing you to investigate and respond immediately instead of manually re-scanning for unknown assets.

4. Expanded Certificate Renewal Coverage in MDM:

Renew APN certificate, Automated device enrollment token, and Apps & Books tokens directly within SuperOps before they expire, preventing disruptions to Apple device enrollment and app deployment workflows.

• Where are you feeling the most pressure from vendors right now?

• Have you made any big changes to your RMM/PSA stack in the last 12–18 months?

• What would need to change for you to say, “Yes, this stack is worth the price”?

We’ll keep using Reddit trends as an early warning system for this Tech Watch series. When a topic blows up there, we’ll bring it here so MSPs in this community can compare notes and share what’s actually working.